Support

We aim to answer every email within one business day. Safety reports are reviewed within 24 hours.

General support

Bugs, sign-in problems, feature requests

support@cheerteam.app

Safety & abuse

Inappropriate content, harassment, urgent concerns

safety@cheerteam.app

Billing & payments

Charges, refunds, card fees, Stripe payouts

billing@cheerteam.app

Privacy & your data

Questions about your family's data, or deleting it

privacy@cheerteam.app

Common questions

Click through to the answer. If yours isn’t here, email us — we’ll add it.

How do I delete my account and all of my data?

In the app, go to Settings → Delete my account and type DELETE to confirm. Your account is permanently deleted 7 days later; to cancel within those 7 days, sign back in and tap Keep my account. Coaches can also do this on the web: cheerteam.app/console → My profile → Delete my account. Head coaches must first make another coach the head coach (Settings → Coaches). What is deleted and what stays is explained at cheerteam.app/delete-account. No app? Email support@cheerteam.app.

I forgot my password.

If you signed in with email/password, tap Forgot password on the sign-in screen — we’ll send a reset link to your email. If you signed in with Apple or Google, those providers manage your password directly.

How do payments and refunds work?

Parents: open the charge in the Billing tab and tap Pay. Cheer Team adds a 1% service fee to card payments, shown before you pay.

Coaches: only the head coach can refund, and only card payments. Open the charge in Billing, tap the payment, and choose Refund. The full amount, including the 1% service fee, goes back to the original card within 5-10 business days. Cash or check payments you recorded can’t be refunded through Cheer Team; waive the charge instead.

How do I invite parents and athletes?

Coaches add an athlete together with a parent, then share the parent’s invite code, link, or QR code (Cheer Team doesn’t send invite emails). You can find it again under Settings → Pending invitations. Once the parent joins, they approve their athlete’s invite from Home and send it to the athlete.

Every account answers an age question. Athletes 13-17 can join only with an invite their parent approved. Children under 13 can’t have an account; their parent or coach manages their roster profile.

How is my (and my child’s) data protected?

We collect only what’s needed to run a coaching program. We don’t sell your data, show ads, or use analytics or advertising trackers. Payments are handled by Stripe, so card details never touch our servers. Read the full Privacy Policy for specifics.

The app crashed or something looks wrong.

Email support@cheerteam.app with: what you were doing when it happened, what device and iOS or Android version you’re on, and a screenshot if you have one. We read every report.

Report something that doesn’t feel safe

Cheer Team handles minors and family data — we treat safety reports with priority and treat reporters confidentially. Inside the app, press and hold any message, reply, or direct message and tap ⋯ to Report or Block. Announcements have a Report (flag) button, and you can use Settings → Report a problem. Reports are reviewed within 24 hours. You can also email safety@cheerteam.app directly. In an emergency, please contact your local emergency services first.

Response time

Most emails answered within one business day. Safety reports reviewed within 24 hours.

In-app help

Open Settings → Help & Safety inside the app for the same answers plus links to the right place to report.

Cheer Team is a product of Dame Enterprises, LLC (doing business as Cheer Team), Utah, USA.